This is the WORST Firestone I've ever been to! They used to be good but have totally gone downhill. This is the 3rd time I've had issues with them. The last 2 involved replacing a tire pressure sensor. The first time I asked them to replace one sensor and they replaced the wrong one because their testing machine was broken. (My car tells you which one is bad.) Then the mechanic proceeded to tell me the one he replaced was bad too. (No testing machine and my car didn't alert that one?) The mechanic said, "I'm more than happy to put the bad one back on your car. I remember which one it was in the bucket of bad ones." This last time, again, I told them to replace the bad one, front passenger side. They did not, said the computer in my car was bad and to take it to Dodge. Dodge said, "nope, bad sensor!" But Firestone charged me $80 for a diagnostic test I didn't ask for. (I'd had the diagnostic run at Advance Auto for free, weeks before taking it to Firestone. I already knew what was wrong.) There have been numerous other issues with this Firestone over the last few years, too many to mention here. But save yourself the headache and avoid this location!!
I called to ask if Firestone could repair an alternator, I was told yes. I had my car towed to the Raymore MO location. A woman called me the next day and told me it would be an 8 hour job and it would cost me $1,486.03. She called me a while later and told me they didn't have confidence in completing the job and they were turning it down. I had a tow truck there to take it to Jim's Muffler within 30 minutes. I was then called by the tow truck driver, he told me they would not release my car to him as I had an outstanding balance. They didn't do any work so this was a shock and if that was the case she should have collected from me on the last phone call she made to tell me they were turning the job down. She said I owed $25.99 simply because they looked at the car. Jim's muffler fixed my car in 2.5 hours for $449. That is A LOT different than what Firestone quoted. That type of service is completely unacceptable, the fact that this company was going to attempt to do a job they weren't equip for, take 8 hours to do it and charge me almost $1500 is robbery. I then got a call from Firestone last night asking me if I was going to come pick my car up ever. My car was picked up nearly 24 hours prior to this call, that tells me they have no idea what cars are in their care at any given time. This company should be ashamed of themselves. I request this email be sent to corporate or at minimum a General Manager, however, I'm sure it will find it's way to the trash and this awful customer service will continue.
Setup a Sunday appointment in advance after having a brake estimate completed earlier in the week.. as it is my only day off. Dropped my truck off at 10am and the guy waited until 15 min(4:45pm) before they closed to call me telling me it is complete. I tried to pay over the phone and simply have them park it outside but was told I couldnt and they were going to lock my truck in the building.. So here I am the next morning at 7am and now they tell me they arent even finished and they are waiting on a part? To makeIt worse..I cant leave as they have it dismantled!!!!!!!! Are you kidding me.
Friendly Personnel, great and fast service.. easy in easy out.. dog friendly...Love them !!
Don't bother with this Firestone. Blew a tire on my travel trailer. Called, they had a tire for 150 bucks, but wouldn't put it back on my trailer. Great customer service. NOT!!!!
Firestone Complete Auto Care is a Canadian Store based in Raymore, Saskatchewan. Firestone Complete Auto Care is located at 1912 W Foxwood Dr, Raymore, MO 64083, USA, Raymore, Saskatchewan 64083, Canada.
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